Northland Volkswagen Ltd

The team at Northland Volkswagen was great! I was buying a car from out of town and Carmen and Guy did a great job of answering all of my questions and making sure I felt 100% comfortable before making the trip to Calgary. Once I got in town and test drove the car, the purchase process was quick and easy. Northland was definitely the best dealership I dealt with while car shopping. 10/10; would make the drive out again in the future for another car.

They are not genuine and have no care for customer service. They would rather make extra money than to make sure their customer is happy. With that kind of attitude. They will run out of customer.

Matt M. at Northland Volkswagen was very knowledgeable about every car I had questions about and was super nice!!!

I am very happy to let more people to know about Northland Volkswagen ltd, I have a very happy experience during I bought my car at here, and I met a great salesman that I have never meet before.His name is Matt . He is awesome!I am very thankful he did everything for me, he is a kindly,nice and very professional staff,he is very patient to me and I really appreciate it. Thanks Matt and other staffs who helped me!Thanks for Northland Volkswagen amazing customer service.

I bought my car from Northland. Figured I would go back there to get all the emmision modifications done. The girl was zero help on the phone. They only do these Mon-Friday. I work downtown and can not take a day off for this. She never once offered me a loaner vehicle or the shuttle service. As soon as I called the fifth ave location, the first thing the lady told me about was the shuttle service/loaner car so I wouldn't have to miss a day of work. I'll definitely be sticking with them.

Great parts department. Brad was very knowledgeable when it came to my vehicle

Carmen in Sales was the best!!!! She was so helpful when answering all of our questions. I would recommend Northland Volkswagen to all of my friends and family.

I was in there and out in a jiffy the parts person Brad was very helpful in getting my parts I ordered, he was very polite and knowledgeable, i will be back in the near future I'm sure.

My wife and I went to Northland Volkswagen looking for a car with good fuel efficiency and suitable for a growing family. Fortunately, we were assisted by Matt Moro. Before we had the misconception that salesmen just want to make money out of you but Matt was different. He really focused on our needs and he nailed the right car at the desired price point. Hope to deal with him in the future.

An all around abs...

An all around absolutely horrible experience with the service department. DO NOT expect even a mediocre experience dealing with these people. Not only that, but I'm convinced they have overcharged me. I paid $370 to have a SINGLE key made for my car. Not a key fob, a regular, plain key. I'd lost the keys to my car somewhere in my house and did not have a spare. I had made an appointment over the phone for 7:15 am, and asked when the technicians start work and how long it would take. The woman

Very Rude Staff from Top to Bottom

This is by far the worse car dealership I've been to in town, and I've done business with A LOT. We came in to see a pre-owned vehicle. We asked the salesman we got a simple question about the vehicle's history to which we got a hasty "I've been busy all morning I know nothing about this car". Inside the office, we got a very rushed, and dry review of the vehicle making us feel that we're really wasting this salesman's time with our business, and we were presented over $1000 of hidden fees besides GST, and told that that's the price so "take it or leave it". He was very condescending and did not care to rectify any misunderstanding. When we asked if we can make an offer like all car salesmen propose usually, the guy was cynical and said "sure but it's gonna be rejected right away". We complained to the manager not about the hidden fees since that wasn't really the issue, but about the rude and nasty conduct of the salesman. The manager told us that we must have done something to provoke the salesman because he knows him well and this salesman cannot be accused of wrongdoing. He suggested that perhaps we just didn't like the guy and were being accusing for no good reason. He tried to lecture us on the nature of human relationships. He also assured us that the salesman we got was one of his best (really reassuring) and that our complaint must be invalid. Anyway, I leave this for you to judge. I personally will not be doing any kind of business with a place that doesn't care about its customers nor their satisfaction and where the employees have a "carte blanche" from the manager to treat customers as they please. I am glad that there's another VW dealer in town.