Valley Medical Imaging

Very friendly staff and very satisfied with their service. Elizabeth Buck- July 9, 2024 Email williamu@shaw.ca

Went there for an ultrasound for my foot. The tech who did the ultrasound on me didnt say one word about what he found. Asked him if everything was alright with my foot, all he said was - ask your doctor and left the room. Went to my doctor who wasnt happy with the way the ultrasound was done. Said the tech didnt make any notes and nor did he conduct the ultrasound where he was asked to do so. Ended up having to wait again for another ultrasound, as this place was a waste of time. Go Elsewhere!

Had an appointment in August 2017. Was ok. April 2018, went there to get a copie of the results. One female worker behind the desk took my health card and lifted her arm so my health card number was visible to any person in the room (behind me). She stared at me, impassible. Then, she asked me to fill in the form. Some people were giggling.

Never again

To put it bluntly, this was the worst experience of my life. Very Impersonal! The front desk staff was very nice but after that it went all downhill fast! I was planning the first ultrasound would be something special that my husband and I would share. They gave me a sheet to read explaining what will be happening and the procedure; they didn’t give me any time to read it before I was called in. They didn’t explain to me what I had missed in the reading; it was all so confusing to me. This was my very first ultrasound ever so I had no idea what was going on. Then, my husband was not allowed in the room with me until it was complete (was in the sheet that I didn’t have time to read), which made me feel like they didn’t care about us at all. They made me feel like I wasn’t a human. As this being my first ultrasound ever, nothing was explained to me so that I could understand what was going on. She wouldn’t talk to me during the ultrasound; I was literally having a panic attack. The first thing she said to me was your husband will come in after, lie on the bed and pull your pants down to here. I felt like crying the whole time, as if they didn’t notice I was having a panic attack, my heart beat was just racing, I could feel it throughout my whole body. They monitor your heart beat and the heart beat of the baby. I have been a distressed for 2 days, my whole experience wreck. I feel robbed of that special moment with my husband, which I will never get back! I would NEVER EVER recommend someone to go there, if I need another I will find a different more personal place to go!