R & B Plumbing & Heating

Réponse d'entreprise 11 avril 2019

We were forced to shut your furnaces down due to dangerous levels of Carbon Monoxide being emitted, as your safety is of utmost importance. After you expressed doubts about our diagnosis, we referred you another company who specializes in this make and model of furnace. We also found that this make of furnace suffers from a manufacturer defect that has since been fixed. We've tried extensively to reach you since and have been unable to do so. Please do contact us so we can find a resolution!

Réponse d'entreprise 20 juin 2013

It was nice that we could help this couple out. They had been using a broken, leaking kitchen faucet with no hot water for some time. We were able to give them a replacement that we happened to have in the shop and since they were right in the neighbourhood, and were obviously struggling we were happy to be able to do the entire job for no charge.

Réponse d'entreprise 20 juin 2013

The government grants from the Live Smart Program were an excellent way to get money for investing in green initiatives. Even though that has ended Fortis BC has continued to be supportive of customers trying to increase the efficiency of their homes. In 2013 they have grants for furnaces, hot water, fireplaces, and seasonal natural gas maintenance programs. We are very familiar with grant applications and try to making the process as easy as possible.

Réponse d'entreprise 20 juin 2013

Thank-you for your kind review. We agree that Candace is a treasure! We always try to look for solutions that are the right balance between quality and price. This renovation presented a challenge with their new master bathroom. It is tiny. We were able to recommend a configuration that used a corner toilet to maximize space use and enable them to fit a 36" shower stall. This turned a two piece bath into a three piece and not only added value, but also added a much needed second shower to the home. One of the great discoveries of this renovation happened when we were roughing in for the plumbing for that bath. When we accessed the crawl space to run a shut-off valve, we discovered a room that had been inexplicable walled off. That room is now finished as a walk in closet.

Réponse d'entreprise 21 septembre 2011

Dear NVReno1, We've read your review and would like to set the record straight on this unfortunate turn of events. But first, allow us to clarify who we are. R&B Plumbing and Heating is a local family-owned business which has been serving the lower mainland since 1990. Fully bonded and insured, R&B employs only journeyman plumbers and indentured apprentices who take great pride in the quality of their workmanship—quality that our customers appreciate. It is unfortunate that you decided to follow through with the threats to make negative and fabricated online reviews of our company. We are sorry about the turn of events but feel we went out of our way to service you and resolve issues. It is also disappointing to us that you became 'dissatisfied' with our services when you were ordered by a judge to pay your invoice. To state the facts, a budget estimate was given based on your specifications. After work began, you asked us to increase the scope of the work to accommodate major additional items and changes including but not limited to moving the furnace after we’d installed it, digging a trench in the basement through concrete, adding another entire bathroom to the scope of the work and a new water heater. In addition, you made several upgrades to the original product choices. Your expectation was that we should not charge for these since you still wanted to stick to your original budget. We are also aware that you had a concern with regards to a gas smell coming from his outdoor barbeque box. Even without payment, we have attempted to arrange to trouble shoot and repair any deficiency several times. In the end, you have cancelled us and were continually unavailable to schedule an appointment, putting us off no less than three times. The last time we've attempted to reach out, you claimed to be going out of town for a week and would call back upon your return. That was two months ago, and we have yet to hear from you. We remain available to discuss and hope to convince you of our good intentions throughout this process. Best regards, Rob Owner, R & B Plumbing and Heating.