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I recently got a picnic basket from A Capella Catering through an online auction. The staff were super friendly and the basket was amazing! It came with everything (including cute little wine glasses and a basket) and the food was amazing. I may just need to do another picnic in the future...
The food arrived over an hour late. On top of that, some of the food still needed to cook for over an hour after it arrived! Our guests were here and were already hungry. The food was also DISGUSTING! We were embarrassed to serve it to our friends. Horrible service and horrible food.
I was planning on using this company for catering for my wedding as my friend worked for them and highly recommended them. Unfotunately they don't know the meaning of customer service. Trying to get a quote was nearly impossible, it took over 3 weeks to get a quote and then over a monh to answer one simple question (simply to find out how many meats are included). They shuttled me around to 3 different people. I probably emailed them about 30 times (which sounds like a lot but I wasn't getting any replies) and they emailed 4 times in a 6 month period. I learned later that they were having a problem with the one employee (who was later fired), however I don't feel like this is an excuse for the way I was treated. It took over 6 months just to get answers to questions that were answered in the second email with another company. I guess if you're planning your wedding years advance this might work but the service was horrible and I really wouldn't trust them again. The manager did email and appologize but only after 6 months of no answers and unbelievable frustration.
I could not have been happier with the amazing food and impecable service that we received from A Capella. We hired them for our wedding, including a bartender. The event was small and we wanted something easy and low key... A Capella delivered! The food was amazing, and there was no shortage of it. I remember my husband and I were worrying over what to order, but I think you could order anything from these guys and it would be fantastic. I would especially recomend the Chicken Florentine as many of my guests couldn't stop talking about it! The next day they also did a small brunch service for us and the mini-quiches were thoroughly enjoyed. The staff was nothing but professional, from the very beginning. I had lots of questions about what I could expect and the staff patiently answered all of them and put my mind at ease. If I had known how the event was going to turn out, I wouldn't have worried at all! The staff could not do enough for us, they stayed late, packed up the food (yes, for us to take home!), and did lots of extras... At one point the event bar tender noticed that the back of my dress was untied, so she stopped me, pulled me into the kitchen, fixed me up and sent me on my way! And that was just one of many - they did a hundred other little things that were not specifically requested. They simply saw something that needed to be done, and took the initiative to help out. It made the day run smoothly, and it was completely stress free. I would highly recommend A Capella to anyone that is looking for excellent food and professional service.
Professional right from the beginning. My wedding was on October 10, 2010. A Cappella came with me to the venue to a site check and to make sure I had all my bases covered. They increased my numbers at the last possible minute. Food was Awesome! Turkey Dinner with all the trimmings & a late lunch. Left over food was packaged and the staff informed me as to where it was. They even put out the late lunch for me as I forgot to. Everyone at my Wedding was raving about the staff and the food. My guests were about 90% Military, and they piled the food on thier plates, there definatly was enough to go around. Will be definataly recommending A Cappella to anyone who asks, and all my guests to this day still talk about the food. That's how amazig it was. Thank you to A Cappella for the fablous service and for making my wedding 10-10-10 Super Memomorable! A Very Very Satisfied Client, Lisa McLeod
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