Hazelton's Gift Baskets

Avoid Hazelton's at all costs! For the third year in a row, I’ve had to contact them about issues with my order. The item delivered was not as described, and their response was rude with no effort to correct their mistake. They’ve even removed Google reviews, likely to avoid accountability for their poor service. Don’t waste your time or money—choose a company that values its customers and delivers on its promises.

Absolutely horrendous. Do not order from this company! I order a gift basket and not only they failed to deliver the item on regular business hours, they sprung a delivery charge on my when I requested them to reattempt delivery. No where on their website states delivery charges for reattempt delivery. When I enquired about the refund, I was told they will refund 50% instead of the full refund for their mistakes! Do not buy from this company! They are a real fraud an are out to get out!

No customer support. Ive tried email, online chat and calling - no response. My family spent $400 on a gift for my birthday. They were already heartbroken that they couldnt be with me due to covid and now I couldnt even receive their gift.

If wish I would have visited review pages before I ordered from Hazelton’s. 96% negative feedback is telling. Unfortunately, my experience with this company is along the same lines. They sent out the wrong sympathy basket. A colleague lost his wife and they included the wrong enclosure. Then they contacted my colleague to advise they would re-ship another basket and to leave the 1st basket outside his door. WRONG, WRONG. Their customer service staff are unprofessional!

I ordered at $200 basket to be delivered on the same day, as it was a birthday gift. The package contained fruit and a cakelet. The package arrived 6 days later. Naturally, the cake and fruit had spoiled and had melted on the other products.They had not marked the package as perishable. My and my husbands attempt to get any kind of reimbursement / apology / acknowledgement of responsibility from Hazelton was continually met with complete denial and disregard. They were rude and dismissive